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We will ask you to complete a COVID-19 questionnaire on check in.  You can download a copy of the questionnaire here 

Unfortunately we are not able to offer refunds in the event that you cannot visit us.  If we are unable to honour your booking due to Government COVID-19 restrictions we will refund your booking in full.



The last few months have been a very busy for us here at Croydon Hall as we have fully refurbished this gorgeous venue. We have also had plenty of time to put measures in place to protect our guests and team. Here’s what to expect from your visit…

1. Enhanced Cleaning Protocols

  • Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses

  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging

  • Complimentary hand gel in every bedroom

  • New hand sanitiser stations throughout the hotel

2. Guest Wellbeing Measures

  • Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel

  • Directional signage and controls to reduce congestion

  • New luggage sanitising process

  • Masks are mandatory in hotel corridors and public spaces

  • Contact details will be provided and retained for 21 days so that guests are able to contacted via the NHS Test & Trace programme in the event a case is identified that you may have come into contact with whilst in the hotel

3. Employee Safety Initiatives

  • Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms

  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer

  • Uniform adaptations to incorporate Personal Protective Equipment

  • Installation of protective screens in front of house areas for peace of mind

4. Physical Distancing Measures

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance

  • Furniture re-configuration and capacity reductions in public spaces and restaurants

  • Express check-in and check-out available to all guests

  • Amended restaurant service methods to reduce close contact

  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS

5. Flexible Booking Policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay