Front of House/Events Manager

Job description

Introduction

The ideal candidate will have a passion for customer service, with a warm, welcoming and professional demeanour. Initiative and calm problem solving capabilities, with a positive, can do attitude are a must. The post holder’s main responsibilities will be the management of the Front of House team, Restaurant, Bar and Events

The post holder will have responsibility for managing a number of staff with varying degrees of functions and duties to ensure that Croydon Hall delivers an exceptional experience to it's Guests.

Front of House Manager Responsibilities

Front of House

Hotel Reception

Bar

Restaurant

Monitoring of and delivering exceptional service

Reviewing and setting procedures for effective operation

Compilation of statistics for senior management

Staff development and performance management, including conducting annual appraisals

Providing budgetary information

Providing support to other facilities areas as necessary

Skills and Attributes Required

The post holder will be responsible for the reception management, and day to day running of the above key areas, which involves approx 20 staff.

A pre-requisite for the post holder is excellent people management skills with a proven track record in this area.

The post holder will be able to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven.

The post holder will possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels.

The post holder must be capable of organising large volumes of work for both themselves and others, able to multi-task, work to tight deadlines when necessary and produce high quality work under pressure.

The post-holder with be confident in both when to make a decision, and when to seek further clarification on a decision.

The post holder will be a clear self-starter with the ability to demonstrate innovation and drive.